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Complaints Policy

At Sunnymeads Motor Company, we are committed to providing high-quality vehicles and excellent customer service. However, if you are not satisfied with any aspect of your purchase or experience with us, please let us know so we can resolve the matter promptly.

How to Make a Complaint

If you have a complaint, please contact us as soon as possible by:
Email: sunnymeads@hotmail.com
Phone: 07441918434
In writing: Sunnymeads Motor Company, 100 Welley Road, Wraysbury, Stains-Upon-Thames, TW19 5HF

Please provide your name, contact details, vehicle registration number, and a clear description of your complaint.

What Happens Next

We will acknowledge your complaint within 3 working days.

We will investigate your concerns and aim to provide a full response within 14 working days. If we require more time, we will keep you updated on the progress.

If you remain dissatisfied after our final response, you may refer your complaint to The Motor Ombudsman or The Financial Ombudsman Service (if related to finance), depending on the nature of your complaint. We will provide full details of your rights in our final response.

We value your feedback to continuously improve our service.

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Contact Details

100 Welley Road
Wraysbury
Sunnymeads
Staines-Upon-Thames
Middlesex
TW19 5HF 01784 335844 07441918434

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